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Outsource as much or as little as your business needs

From a single task to complete business operations, Zonterra designs the outsourcing model around your goals, budget and level of control.

Scope

Six levels of outsourcing

Most clients start at one level and grow into the next once the operation is proven.

1. A single task

Hand over one recurring task, such as data entry, follow-ups or reporting.

2. A project

A defined piece of work with a clear scope and finish line.

3. A dedicated employee or team

People who work only for you, recruited and managed by Zonterra.

4. An entire department

Sales, support, finance or marketing, run end to end.

5. Multiple departments

Several functions working together under one partner.

6. Complete business operations

Zonterra manages the operational workflow while you lead the business.

Outsourcing models

Four ways to work with Zonterra

01 · Project Outsourcing

Outsource a specific project or campaign

We agree the scope, deliverables and timeline, then deliver. Ideal for testing outsourcing with low commitment.

  • Fixed scope and timeline
  • Clear deliverables and sign-off
  • Lead generation drives, website builds, data projects
Best for: launches, campaigns and one-off workloads.
02 · Dedicated Team

A team that works exclusively for you

We recruit, train and manage the people. They follow your processes, use your tools and report to you daily.

  • Full-time staff dedicated to your business
  • Zonterra handles HR, workspace and supervision
  • Scale the team up or down
Best for: ongoing roles you want to scale cost-effectively.
03 · Department Outsourcing

Hand over an entire function

Zonterra runs the department, covering people, process, tools and reporting, against KPIs you set.

  • Sales, marketing, finance or support
  • Process ownership and continuous improvement
  • Regular performance reporting
Best for: functions you want run end to end.
Laptop showing a video call with a remote team
You keep controlYour standards, your KPIs, your customers.
Your extended team

More than outsourcing

We don't just take tasks off your list. We take responsibility for how the work gets done and keep improving it.

  • Documented processes you can see and approve
  • A named account lead as your single point of contact
  • Daily, weekly and monthly reporting to suit you
  • Quality checks and agreed KPIs
  • Working hours aligned to your time zone
FAQ

Common questions

Can we start small?

Yes. Many clients start with a single task or project, then grow into a dedicated team or department once they're comfortable.

Which time zones do you cover?

Sri Lanka is GMT+5:30. We plan shifts around your business hours, whether you're in the UK, Europe, the Middle East, Australia or the US.

Will the team use our systems?

Yes. Teams can work inside your CRM, helpdesk, accounting and communication tools. If you need new systems, our technology team can build or integrate them.

How do you keep our data secure?

Access is limited to what each role needs, and we follow your security and data-handling requirements. We're happy to agree confidentiality and data processing terms before work starts.

How is pricing structured?

It depends on the model: fixed price for projects, and a monthly fee per team member or per department for ongoing work. We'll give you a clear proposal after a consultation.

Not sure which model fits? We'll recommend one.

Tell us what you want to outsource. We'll show you how we can manage it.

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